Contact
How can I order an Item?
The new Genshin items will become available for preorder on the homepage until they reach their preorder limit, sell out or a drop ends.
Can I change the address of my preorder?
Yes, you can do this until your order is shipped out or a shipping label has been created prior to shipping the order.
To request the change, please enter your order number and new address below.
Can I return / exchange my order?
Since your preorder is specially made for you, we will not have any additional sizes. Therefore, there is generally no exchange option. Please measure your size correctly before you place your order. I am also always happy to help you find the right size for you, when you write me an email.
Sometimes we have a little bit of extra stock to be able to replace items in the very rare case of defects on an item. Therefore, exchanges are only possible, when there is enough stock of these replacement items and you email me within two days of receiving your item. You can send me an email to ask if there is any stock left. You would have to pay for the shipping of the item you want to exchange and the new item that would be sent to you. It is best if you take your measurements based on the size chart in each product listing before you place an order. If you have any questions, I am always happy to answer you.
Generally, all purchases are final. In case there is an issue with your item, you can of course return it or we can find another solution.
How much does shipping cost?
It is our goal to make international shipping as cheap as possible. We also want to thank you for your support in bringing projects like this to life. Therefore, the shipping is on us for orders of 2 items or more for most countries. You can still decide to select the paid shipping option to support my small business. This is not required, but highly appreciated :-)
If you only order one item, here are the shipping rates:
Limited Time Shipping Offer
Buy 3 get free shipping for most countries.
Good news: Even though shipping rates have just increased due to inflation and the war in the Ukraine, we were able to negotiate a price ceiling for international shipping rates with certain carriers. So, we can keep our international shipping rates as low as before and even lower them more for countries like the US and a few Asian Countries. Country specific shipping rates vary every day and you can see the exact rate at the checkout, but here is a general overview for the shipping rates in your country if you order 1-2 items only:
Rate explanation: Country: $Lowest Price - $Highest Price measured within a period of one month.
USA: $14.99-18.99
Switzerland: $20 - $35
Germany: $14.99 - $21.99
UK: $19.85 - $25
EU: $14.95 - $19.85
Singapore / Malaysia: $14.95 - $22
Canada / Australia: $22 - $24
Rest of the World: $22 - $55
If you want to find out if the free shipping offer applies to you, please add two cardigans / Zipper Hoodies of your choice to your cart and proceed to the checkout. You cannot combine preorder with in-stock items and you cannot combine overstock I with overstock II listings.
What is the current status of the previous Preorders?
Everything is going as planned in accordance with the schedule. You can look at the current status below. If there are any new updates, you will see them in our instagram story as well.
Current Status: Join Venti's Discord community for current updates or see stories on IG. For any questions, please email ventisnews@gmail.com
Last Unit In-Stock Drop Cardigan I & Dress I Collection (Starting September 28th 2024)
Shipping Time: It will depend on your country. Air shipping usually takes between 3 to 20 days. For shipments to most countries, you will be able to track your shipment along the whole way on the Nextsmartship website.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join Venti's Discord community for current updates or see stories on IG.
Cardigan III Preorders (08.11.2024 - 09.08.2024)
Mid August: Website opens August 11th and closes September 8th (It may close earlier due to too many orders. So it is advised to place your order in the beginning of the drop to make sure the items you like are still available. Also, only during this drop, you can secure our second anniversary specials).
Mid September: Prepering Data for production & finalizing details.
End of September - Beginning of November: Production begins, estimated to take around 20-35 days excluding public holidays.
Beginning of November - Mid December: Finalizing touches, quality control and shipping to the destination countries. Items shipped from manufacturer's side to us and our partnered logistics providers. You may already get your local tracking number but it will not update it until the shipment arrives in your country. Sea shipments take 30 to 38 days. Air shipments are quicker!
End of December - Mid January: Cardigans reach the destination countries from where you ordered and the final carrier will deliver your items within 2 to 14 days after the arrived in your country.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join Venti's Discord community for current updates or see stories on IG. For any questions, please email ventisnews@gmail.com
Last Unit In-Stock Drop Klee Sweater & Zipper Hoodies (Starting July 7th 2024)
Shipping Time: It will depend on your country. Air shipping usually takes between 3 to 20 days. For shipments to most countries, you will be able to track your shipment along the whole way on the Nextsmartship website.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join Venti's Discord community for current updates or see stories on IG.
Racing Jacket Preorders (06.02.2024 - 06.30.2024)
Beginning of June: Website opens June 2nd and closes June 30th (It may close earlier due to too many orders. So it is advised to place your order in the beginning of the drop to make sure the items you like are still available).
Beginning of July: Prepering Data for production & finalizing details.
Mid July - End of August: Production begins, estimated to take around 20-35 days excluding public holidays.
Beginning of September - End of September: Finalizing touches, quality control and shipping to the destination countries. Items shipped from manufacturer's side to us and our partnered logistics providers. You may already get your local tracking number but it will not update it until the shipment arrives in your country. Sea shipments take 30 to 38 days. Air shipments are quicker!
Beginning of October - End of October: Jackets reach the destination countries from where you ordered and the final carrier will deliver your items within 2 to 14 days after the arrived in your country.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join the broadcast channel on IG for the most current updates or see stories.
Varsity Jacket Preorders (Kickstarter 03.16.2024 - 04.30.2024)
March 16th: Website opens March 16th and closes April 30th (It may close earlier due to too many orders. So it is advised to place your order in the beginning of the drop to make sure the items you like are still available).
Beginning of May: Prepering Data for production & finalizing details.
Mid May - Mid June: Production begins, estimated to take around 20-35 days excluding public holidays.
End of June - End of July: Finalizing touches, quality control and shipping to the destination countries. Items shipped from manufacturer's side to us and our partnered logistics providers. You may already get your local tracking number but it will not update it until the shipment arrives in your country. Sea shipments take 30 to 38 days. Air shipments are quicker!
Beginning of August - End of August: Jackets reach the destination countries from where you ordered and the final carrier will deliver your items within 2 to 14 days after the arrived in your country.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join the broadcast channel in IG for the most current updates
Dress Preorders (October / November)
October 15th: Website opens October 15th and closes November 15th (It may close earlier due to too many orders. So it is advised to place your order in the beginning of the drop to make sure the items you like are still available).
November: Sending the order requests and finalizing details.
December: Production begins, estimated to take around 20-25 days excluding public holidays.
Late December - Early January: Finalizing touches, quality control and shipping to the destination countries. Items shipped from manufacturer's side to me and my partnered logistics providers. You may already get your local tracking number but it will not update it until the shipment arrives in your country.
January / Early February: Dresses reach the destination countries from where you ordered and the final carrier will deliver your items within 2 to 14 days after the arrived in your country.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join the broadcast channel in IG for the most current updates
Zipper Hoodie I Preorders (August / September)
THIS IS ONLY APPLICABLE TO YOU IF YOU PLACED A PREORDER DURING THIS DROP.
OVERSTOCK ITEMS WILL COME FASTER!
August 26th: Website opens August 26th and closes September 9th (It may close earlier due to too many orders (500 units Preorder limit per design). So it is advised to place your order in the beginning of the drop to make sure the items you like are still available).
September: Sending the order requests and finalizing details.
September - October: Production begins, estimated to take around 20-25 days excluding public holidays.
October - November: Items shipped from manufacturer's side to me and my partnered businesses. (You might already get tracking information when the items are loaded onto the boat)
November / Beginning of December: Zipper Hoodies reach our side and we or our partners begin fulfilling the items. Your tracking page updates the first time after you get your initial tracking email at this point when the items are handed to the final carrier.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Current Status: Join the broadcast channel in IG for the most current updates
Cardigan Preorders (July / August)
CURRENT STATUS: FOLLOW ON INSTAGRAM TO VIEW THE CURRENT UPDATES
July 16th: Website opens July16th and closes August 7th (It may close earlier due to too many orders. So it is advised to place your order in the beginning of the drop to make sure the items you like are still available).
August: Sending the order requests and finalizing details.
August - September: Production begins, estimated to take around 20-25 days excluding public holidays.
September - October: Items shipped from manufacturer's side to me and my partnered businesses.
October / Beginning of November: Cardigans reach our side and we begin with fulfilling, quality control, finalizing touches, shipping out all the orders.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured***
Cardigan Preorders (May / June)
Current Status US Orders:
COMPLETE
Update 3 (July 7th): The production of all Cardigans has been finished. All items will now be shipped to me and my logistics partners.
Good news: Just like for the Zipper Hoodies, the overall shipping time will be reduced for most locations. The items will now take 30 to 40 days to arrive in the US and then the final carrier can deliver them within 5 to 10 days (This makes the overall shipping around 30 days faster than for previous drops). If there are any changes to this schedule, you can read about it here or see an update on instagram.
If you are from US Military Locations, please note that your shipment will arrive 20 -30 days later than the other US orders (So the overall lead time will be the same as for previous drops).
Update 2 (June 14th): The production of all the items is half way done. All Kazuha Tassels and all buttons for the cardigans have been completed. More updates on instagram.
Update 1 (June 5th): I am finalizing the details with my manufacturers and the production will start soon in accordance with the timeline below.
Current Status German / International Orders:
Update 4 (August): DE - Waiting for customs clearance - After this your items will arrive in a few days. Join the instagram broadcast channel for more updates.
Other countries - COMPLETE
Update 3 (July 7th): The production of all Cardigans has been finished. All items will now be shipped to me and my logistics partners.
Good news: Just like for the Zipper Hoodies, the overall shipping time will be reduced for most locations. The items will now take 35 to 45 days to arrive in Germany and other international locations and then the final carrier can deliver them within 5 to 10 days (This makes the overall shipping around 10 days faster for Germany and 30 days faster than for previous drops for most other countries). If there are any changes to this schedule, you can read about it here or see an update on instagram.
If you are from Russia, Ukraine, Morocco or your shipping address is a PO box / parcel locker, please note that your shipment will arrive 20 -30 days later than the other international orders (So the overall lead time will be the same as for previous drops).
Update 2 (June 14th): The production of all the items is half way done. All Kazuha Tassels and all buttons for the cardigans have been completed. More updates on instagram.
Update 1 (June 5th): I am finalizing the details with my manufacturers and the production will start soon in accordance with the timeline
Timeline
This is only applicable to you, when you placed a preorder (not if you placed an order for the overstock items)
May 28th - June 4th: Website opens May 28th and closes June 4th (It may close earlier due to too many orders).
June: Sending the order requests and finalizing details.
June / July: Production begins, estimated to take around 20-25 days excluding public holidays.
July - August: Items shipped from manufacturer's side to me.
August / Beginning of September: Cardigans reach my side and I begin with fulfilling, quality control, finalizing touches, shipping out all the orders.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured****
Zipper Hoodie Kickstarter (April/May)
Current Status
Current Status US Orders:
Good news! The shipping speed will be faster than expected for most countries! I am working with more partners in different countries. The shipping speed for most countries will now be between 5 to 14 days instead of 30 to 40 days for some countries like Australia and Canada. We are very happy we were able to make this arrangement for most of you! (Please note, the fulfillment time is still the same: July / August)
(June 30th 4th Update): The production of all Zipper Hoodies is complete! The items are now being quality controlled and shipped to the US. You will get your tracking information once the items have been handed to the final couriers in the US. Please check for an email with your tracking information between the following dates to not miss your package in the following areas:
US Armed Forces: August 15th to 30th
All other states in the US: August 10th to 25th
(June 14th 3rd Update): All tassels and Bottle Openers (for Alhaitham) have been completed. Real life view of the bottle openers coming on instagram soon. The production of the Zipper Hoodies themselves is going as planned and will be completed in accordance to the timeline.
(2nd Update): The production of all preorders has started and is going as planned.
(1st Update) The preorders have been closed & I am now finalizing details with manufacturer. Please look at the timeline below for more details. You can also follow me on instagram for more frequent updates.
Current Status German / International Orders:
(June 30th 4th Update): The production of all Zipper Hoodies is complete! The items are now being quality controlled and shipped to their destination countries. You will get your tracking information once the items have been handed to the final couriers in your country. Please check for an email with your tracking information between the following dates to not miss your package in the following areas:
EU: August 20th to 30th
UK: July 20th to August 15th
Australia: August 20th to 30th
Canada: August 15th to 30th
Asia: July 10th to August 15th
Switzerland: August 4th to August 20th
Rest of the World: August 4th to August 20th
(June 14th 3rd Update): All tassels and Bottle Openers (for Alhaitham) have been completed. Real life view of the bottle openers coming on instagram soon. The production of the Zipper Hoodies themselves is going as planned and will be completed in accordance to the timeline.
(2nd Update): The production of all preorders has started and is going as planned.
(1st Update) Same as for the US Preorders. The current status will not be different until the items have been produced and are on their way to the designated country.
Timeline
April 16th - May 7th: Website opens April 16th and closes May 7th (It may close earlier due to too many orders).
May: Sending the order requests and finalizing details.
May / June: Production begins, estimated to take around 20-25 days excluding public holidays.
June: Items shipped from manufacturer's side to me.
July / August: Zipper Hoodies reach my side and my partners and I begin with fulfilling, quality control, finalizing touches, shipping out all the orders.
****Note this is a time estimate: I added time buffers to the time needed to produce and send out the items, however there still may be delays that happen beyond my limitations. I will keep communications with you through website updates and post frequently on my socials so please rest assured****