Refund policy

You may return an item under certain circumstances.
In case an item is defective, you can return it within 7 days after receiving it.
No other reason will be accepted unless otherwise agreed. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ventisnews@gmail.com and we will give you a return address.

If your return is accepted under the condition that the item was damaged when it arrived and it was not the mistake of the any carrier or logistics company, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ventisnews@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Redelivery
Redelivery occurs, when your package is undeliverable.
You are responsible for paying all redelivery related fees (such as but not limited to return, storage and re-shipping fees) if the carrier cannot deliver the package to you due to a wrong address you provided or due to you not being able to receive the package. When the package is returned to the warehouse due to these reasons, it will be stored for you for two weeks. We will make reasonable effort to contact you, but it is ultimately your obligation to contact us when your package is being returned and to provide your correct or new address information. If you fail to provide this information within 10 days after your package has been returned, we have to initiate the destruction of your package to avoid high storage fees and liability issues. After, this period you loose your right to a refund or replacement of your item. Please be proactive to avoid this bad situation for us and yourself. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You have to pay for the return shipping to China or another country in which we or our partners can currently receive returns

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. You may not request returns or refund before an items has been delivered. If the delivery of an item is delayed, we will do the best in our ability to ensure a safe delivery. If items get lost, we will remake and resend them to you. You cannot request a refund when the production of your items has started or the items are already on their way. We do not offer refunds for stolen packages. It is your sole responsibility to retrieve your package once it is delivered. Shipment delays may occur and we cannot accept any refund requests before the shipped items have been returned by you. If you refuse your package, you are still liable for paying the shipping fees, return fees and associated storage fees until your package has been successfully delivered. If more than 15 business days have passed since we’ve approved your return, please contact us at ventisnews@gmail.com.